Cv991 Privacy Policy — Your data is completely safe with us

01 Introduction

Cv991 is a trusted online gaming platform in Bangladesh. We place the highest importance on protecting our users' personal information. This privacy policy explains what data cv991 collects, how it is used, and how it is kept secure.

By creating an account or using cv991, you agree to this privacy policy. We respect your trust and are committed to operating with full transparency.

02 What information we collect

Cv991 only collects the information needed to provide you with the best service. We do not collect excessive or irrelevant data.

In addition to the information you provide directly during registration, cv991 automatically collects certain technical data necessary to ensure the security of the platform.

03 How we use your information

Cv991 uses your information only for specified purposes. We never use your data for unauthorized or unnecessary activities.

• For account creation and management.
• For processing deposits, withdrawals, and transactions.
• For KYC verification and age confirmation.
• For fraud detection and prevention.
• For providing customer support.
• For communications related to promotional offers and bonuses.
• For improving platform quality.
• To fulfil legal and regulatory obligations.
• For responsible gaming monitoring and support.

04 Cookies policy

Cv991 uses cookies to keep the website running properly and to improve your experience. Cookies are small text files stored in your browser.

• Essential cookies: Essential for login sessions and site security.
• Performance Cookies: Used to measure site speed and performance.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: For platform usage analytics and improvement.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of the site.

05 Data Retention & Security

Cv991 stores your information on secure servers. Our data storage infrastructure meets international security standards. Your data is retained for as long as your account remains active and for any period required by law.

• Active account data: retained for as long as the account remains active.
• Transaction data: retained for up to 7 years as required by law.
• KYC documents: retained for up to 5 years after account closure.
• Unnecessary data is deleted after an account is closed.

06 Data Sharing Policy

Cv991 never sells your personal information to third parties. However, limited data sharing may be necessary in certain circumstances.

• Payment Providers: For deposit and withdrawal processing with bKash, Nagad, and Rocket.
• Legal authorities: In compliance with court orders or government directives.
• Anti-Fraud Organizations: To prevent money laundering and cybercrime.
• Technology Partners: For service operations only, under strict confidentiality agreements.

Any data sharing is limited strictly to what is necessary, and all parties involved are required to adhere to our privacy standards.

07 Your rights

As a cv991 user, you have full control over your own data. We believe every user has the right to complete ownership of their information.

• Access: You may request to view the information we hold on you.
• Right to Correction: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of unnecessary data after your account is closed.
• Portability: The right to receive a copy of your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for specific reasons.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise these rights, please contact our support team. We will respond to your request within 30 business days.

08 Security Measures

Cv991 has implemented the highest technical and organizational measures to protect your data. Our security team monitors systems around the clock.

• 256-bit TLS/SSL encryption on all data transmissions.
• Two-Factor Authentication (2FA) available.
• Regular security audits and penetration testing.
• Automated systems for detecting suspicious activity.
• Strict data access controls for staff.
• Regular backups and disaster recovery planning.

09 Protection of minors' data

Cv991 is strictly for users aged 18 and above. We never knowingly collect information from minors. Age verification is carried out during the registration process.

If a minor has accidentally created an account, a parent, guardian, or the individual themselves can notify our support team and the account along with all associated data will be deleted immediately.

10 Privacy Policy Updates

Cv991 may update this privacy policy from time to time. For significant changes, advance notice will be sent to your registered mobile number or email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about any changes. The "Last Updated" date at the top of the page will always reflect the most recent revision.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. Our dedicated privacy team is ready to resolve any issue quickly.

We are committed to responding to any data-related requests within 30 business days.